• Managed Backup including nightly FTP and mySQL backup of your site (we re-instate your site to a previous version during office hours should the worst happen).
• Continuing access to Support Ticket system for online support of your site.
• Support incidents:
  • Up to 15 support Tickets
  • Total support time of 12 hours
• Support for any of the following areas:
  • Website maintenance
  • Application/Software, maintaining functionality

For the sake of clarity should you require new features or enhancements for your site these will be discussed with our sales team and scheduled for development in the usual fashion.

Support Ticketing System
Our primary system for the provision of support is through our Support Ticket System. Once you have signed up for a Support Contract you can access Support Tickets online by clicking onto login form in the right on this website. After entering your name and Password all you need to do is click on Support link on the left menu.

Emergency Support
Where we agree with you that you require emergency support, you should telephone us. We will do what we reasonably can to get your site back up and running as soon as possible and the same applies to any other emergency. Any emergency work will be charged at twice the standard rate. We regret that Service@FUTUREtec are not able to provide out of hours or any premium or guaranteed 24/7 support.